FAQ's
- What currency are the prices do I see in the site?
- All prices are in USD.
- I just placed an order, when will it ship?
- We try our best to ship items as fast as we can. Please allow 5-10 days production time for your order to ship out, average shipping times are 07-21 days.
- Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@goodsdesire.com.
- I am not in love with my order, can it be returned? What if there is an issue?
- If you have any issues with your order, please contact us via our Contact Form within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
- There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
- Can I cancel my order?
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You can cancel/ modify some of the order's details within 12 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.
- I have entered an incorrect address what do I do now?
- If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@goodsdesire.com or Contact Us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
- How long does shipping take?
- Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 07-21 business days
- I have a question that wasn't answered, can you please help?
- Absolutely! We are here to help you make your home beautiful! Please send us an email to support@goodsdesire.com and we will be happy to assist you in any way we can.
- We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.